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Shipping and Returns Policy

SALES CONDITIONS

  • The general delivery time will be approximately 24/48 hours for in-stock orders, except for those shipped via Inpost.
  • Orders placed from Friday at 14:00 onwards will be processed on the following Monday.

The same will happen on the eve of national, regional, and local holidays, which will be processed on the first business day after.

  • Saturdays, Sundays, and holidays will not be business days for calculating delivery times.
  • It will be delivered to the address provided by the buyer.

    PAYMENT METHODS

    • PAYPAL: After confirming the order, the customer will be directed to the secure PayPal payment gateway. Once payment is made, they will be redirected to Oh! Naif.Additionally, you do not need to open an account to pay via PayPal; simply enter your credit card number and follow the instructions.
    • BANK TRANSFER: If the order is placed via email, the account number will be sent once it is confirmed.The order will be considered finalized once the customer sends the proof of payment to info@ohnaif.com
    • CASH ON DELIVERY (only applicable to the home delivery shipping method): The costs incurred by this type of payment, which are €2.50, will be added to the shipping cost. This payment method will only be available for mainland Spain and the Balearic Islands.
    • CREDIT CARD. You can make your payment by credit card by calling 986136617 during office hours (9:00 to 16:00) or through the website.
    • Klarna: Deferred payment

        *For orders from the Canary Islands, Ceuta, and Melilla, whose transit time is longer, it is very likely that payment for the order will be requested before receiving it, as the platform automatically requests it 7 days after it has been shipped.

        SHIPPING COSTS

        FOR MAINLAND SPAIN AND PORTUGAL

        Correos Express / Tipsa (24-hour home delivery):

        • Between €0 and €15: €3.70
        • Between €15 and €60: €1.99
        • Over €60: FREE

        Punto Pack (delivery within 72 hours of package pickup at a Punto Pack location):

        • Between €0 and €15: €2.50
        • Between €15 and €60: €1.99
        • Over €60: FREE

        BALEARIC ISLANDS SHIPPING

        Correos Express / Tipsa (48-72 hour home delivery):

        • Between €0 and €15: €5.75
        • Between €15 and €75: €4.90
        • Over €75: FREE

        Punto Pack (delivery within 48-72 hours of package pickup at a Punto Pack location):

        • Between €0 and €15: €5.00
        • Between €15 and €75: €4.49
        • Over €75: FREE

        CANARY ISLANDS SHIPPING

        Correos / Correos Express (5-7 day home delivery):

        • Between €0 and €90: €7.95
        • Between €15 and €90: €5.65
        • Over €90: FREE

        PICKUP POINT (PUNTO PACK / INPOST) — EUROPE

        • France, Belgium, Netherlands, Germany: €4.50 — free from €100
        • Austria: €4.60 — free from €100
        • Luxembourg: €4.75 — free from €100
        • Italy: €6.10 — free from €100
        • Poland: €6.50 — free from €100

        Once the order is finalized, an InPost dialog box will open where you can select the pickup point closest to your home.

        HOME DELIVERY — REST OF EUROPE

        • Netherlands: €10.00 — free from €300
        • Germany, Austria, Belgium, France, Italy, Luxembourg, Poland, Czech Republic, Denmark, Slovakia, Slovenia: €15.00 — free from €300
        • Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Romania, Sweden: €15.95 — free from €300
        • Norway, Serbia: €21.95 — free from €300
        • Bosnia and Herzegovina, Greece: €29.50 — free from €300
        • Andorra: €17.00 (flat rate)

        For shipments to Ceuta, Melilla, and destinations not listed: please contact info@ohnaif.com.

        Note: wherever a Pickup Point is available for your country, you can choose it at checkout as the most economical alternative.

        • CEUTA AND MELILLA SHIPPING. - Please contact info@ohnaif.com by email regarding shipping costs and other fees.

        THE FOLLOWING CONDITIONS APPLY TO SHIPMENTS:

        -Shipping costs include Value Added Tax (VAT), but no other taxes, fees, or duties.

        -Shipping is the delivery of the items to the home or address specified by the customer during the ordering process.

        -Oh! Naif is not responsible for any delivery delays caused by the courier service.

        -For international shipments, shipping costs will be calculated based on the weight, volume, and destination of the goods.

        -These shipments will always be made through Correos or InPost (Punto Pack).

        Please contact us for a quote by emailing info@ohnaif.com

        RETURNS

        If you do not agree with your purchase, you may return the product.

        • To do so, you will have a period of 14 business days starting from the receipt of the goods, and you must notify info@ohnaif.com in advance, indicating which item you wish to return and the reason for the return.

        • The product you wish to return must be in the same condition in which it was delivered, in its original packaging, without having been unsealed or used.

          Please note that for us to accept a return, we must be able to put the returned product back on sale; for this reason, you must send it in perfect condition, just as you received it.

          We will not accept the return of an item that has been opened, tested, or has any broken or torn seal under any circumstances.

        • You must send us the product perfectly packaged to ensure that we receive it in perfect condition.

          You will need to send the item back to us as soon as possible, and we commit to refunding the amount once we have notified you that we accept the return within 7 business days.

        • We cannot accept the return of an item that is not in the same condition in which you received it, or that has been used.

          We also cannot accept the return or non-acceptance of an order as long as all the conditions specified here have been met.

        • In the event that this situation occurs after the order has been placed using the "cash on delivery" method, we reserve the right to refuse new orders from that same customer.

        • The address to send us the return is:

        Oh!Naif
        Calle Areal, 86
        36201 – Vigo (Pontevedra)


        DAMAGED OR DEFECTIVE PRODUCTS AND INCORRECT SHIPMENTS

        If upon receiving your order the products are damaged or do not correspond to what you purchased, these are the steps to follow:

        1. FOR DAMAGED OR DEFECTIVE PRODUCTS:

        - It is IMPORTANT that you let us know via info@ohnaif.com immediately after receiving your order and checking its condition.

        We may need to ask you for photographs and/or videos of the damage or defects the product has.

        In most cases, we will ask you to send the product back to our facilities so that we can examine it and make a claim with the manufacturer.

        As soon as we receive it, we will examine it and check its condition and functionality, and we will communicate to you by email whether a return or replacement of the item is appropriate, depending on the option you have chosen.

        - depending on the damage, a discount or a full refund of the amount of your original order may be offered if we do not have stock. Your refund is issued using the same payment method you used when placing your order.

        - reshipping of the products if we have stock, with us covering the shipping costs this time.

        1. INCORRECT SHIPMENTS

        - It is IMPORTANT that you let us know via info@ohnaif.com immediately after receiving your order

        - we will proceed with the reshipping of the correct products and the pickup of the incorrect ones, with us covering the shipping costs.

        WHAT TO DO IF YOU RECEIVE A BROKEN OR DAMAGED BOX AS A RESULT OF TRANSPORTATION?

        • In that case, do not accept the order and note the problem on the carrier's delivery note, as this is the only way we can hold the shipping company responsible for what happened. In this case, once we have news of the problem and can verify the information with the shipping agency, we will replace the goods as quickly as possible.
        • If you accept the box (always noting on the carrier's delivery note that the box came with a dent or a break) do not throw away the broken box or the damaged goods, as the shipping company will need it so that the adjusters can assess the damage and we can replace the damaged items for you.
        • If you do not do it this way, the shipping company will consider that the order has been delivered without incidents, and therefore, it will be impossible for us to replace the damaged items.
        • Under no circumstances can we accept claims for damage caused during transport if more than 24 hours have passed since the receipt of the order.

        CRICUT MACHINES AFTER-SALES SERVICE PROCEDURE

        • Cricut's after-sales service is managed directly by them.
        • Below, we indicate the procedure:
        • Go to the following link:

        https://help.cricut.com/hc/en-us/requests/new

        • Select "Default Form"
        • Fill in the details with your email, in the "Subject" put the error your machine has
        • Put in the description: The machine's serial number, purchase date, and what is happening to it